Access Services: Exploring the Changing Roles of Libraries During the Pandemic

Interlibrary Loan. Stacks. Circulation. Check Out Desk. You may know us by a variety of names and services but you may not know that we are all under one department — Access Services. Though we are a public-facing department, much of our work is behind-the-scenes, making sure the UNC Greensboro Jackson Library stays open as scheduled and the flow of items from shelves to patrons and back again goes smoothly.  When the pandemic spread during spring 2020, UNCG responded by taking classes online and ushering students off-campus. Jackson Library adapted in kind, first shortening hours of operation, then limiting building access to SpartanCard swipe entry, then restricting building access to library employees. On March 20, Access Services locked up the building after the last patron exited, unsure of when we would again freely open our doors. With a skeleton crew working a few hours a week providing services that could only be completed onsite and monitoring the facility, we began planning

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